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Payment, Refund & Cancellation Policy
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Last updated: February 2026

This policy applies to all PSYCH-K® sessions booked through EmpoWired.

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Payment Terms

  • Single sessions: full payment at booking (70€).

  • Multi-session packages: payment at booking (per-session discounted rate applies).

  • Installment payments: for multi-session packages, you may pay in up to 2 installments:

    • The first installment is due at booking

    • The second installment is automatically charged before the halfway point of your package

  • Packages are valid for one year from the date of purchase.

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Referral Program

Refer a friend and give them 35€ off their first Single Session (60 min).
You will receive 35€ credit toward a future booking once your friend’s payment is confirmed.

Referral credits:

  • Single-use only

  • Non-transferable

  • Valid for 12 months from issue

  • Cannot be combined with other promotions

  • Cannot be applied to existing installment plans

If a referred booking is cancelled or refunded, the referral credit becomes void.

 

Cancellation & Refund Policy

  • Within 14 days of purchase, before your first session: full refund (EU law right of withdrawal).

  • The 14-day EU withdrawal period applies only before your first session. Once your first session has taken place, refunds for multi-session packages are calculated manually for unused sessions at the package’s per-session price.

  • After the first session has started — including late arrival — or if a cancellation is made less than 24 hours before a session: payment is non-refundable.

  • Multi-session packages: refunds for unused sessions are based on the package’s per-session price.

    • For clients paying in installments, any remaining unpaid installments are cancelled, and refunds for sessions already paid are calculated at the package’s per-session rate.

 

Rescheduling & No-Shows

  • You may reschedule yourself in our booking system, as long as you give at least 24 hours’ notice.

  • Missed sessions without notice are forfeited.

 

Cancellation by EmpoWired

If I must cancel a session, you will be notified promptly and offered a reschedule or full refund.

 

Questions or Concerns

Email: empowired@gmail.com

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